Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email the organisation owner and any billing contacts.
Here are some common reasons why payments fail:
Insufficient funds on your card - Check your balance and make sure it’s enough to cover the payment. If you have one, use a different payment method.
Expired card details - Check if your card number and expiration date are correct. You can update your stored card details from the Billing & Subscription tab.
Is your transaction authorised by your bank or card provider - Please check with your bank or card provider to confirm if the transaction is authorised or not.
Is your card type supported - We accept the following cards:
American Express
Mastercard
Visa
Is your card activated - If it’s a new card, please make sure it’s activated.