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Why did I get a credit or debit card error?
Why did I get a credit or debit card error?
Kayley Greenland avatar
Written by Kayley Greenland
Updated over 2 years ago

If you’re getting errors when trying to pay with a credit or debit card, you might need to fix a problem with your card or bank. Try the following:

  • Check if the card has enough funds.

  • Check if we accept your card. We take Visa, Mastercard and American Express.

  • Double-check the card details: card number, expiry date, and CVV code.

  • If it’s a new card, check if it’s activated.

  • Check with your bank if your card is enabled for international and online purchases.

  • Contact your bank to make sure that the transaction is authorised.

  • Check with your bank if your card supports the suggested purchase currency.

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