Before logging a bug
Kayley Greenland avatar
Written by Kayley Greenland
Updated over a week ago

Before you log a bug there are a few options below that could fix your problem

  1. Test Birdi in the Incognito (private) mode.

  2. Try using a different browser to exclude the possibility of browser extensions.

  3. Clear your browser's cache & cookies and restart your browser.

  4. Hard refresh the page by clicking F5 or Ctrl + R (for Windows)/Cmd + R (for Mac) several times to exclude the possibility of bad cached data.

  5. Close all browser tabs and other applications running in the background to exclude the possibility of them taking all the processing power and slowing Birdi down.

  6. Check your Internet connection or switch to another.

  7. Try different VPNs if necessary to avoid any security blockers in your network or try disabling the VPN you have.

  8. If you work with Google Chrome - make sure that you are using the latest browser version. Read about our support browser type and versions.

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