If a user has not received their Birdi invitation email or has not completed onboarding yet, workspace administrators can resend the invitation directly from the Users panel.
This helps users regain access without needing to create a new account or send another invite manually.
When should you resend an invitation?
You may want to resend an invitation if:
The user cannot find their original email
The invitation email went to spam or junk
The user did not complete onboarding
The invitation link expired
The user accidentally deleted the email
How to resend an invitation
Step 1. Open your workspace settings
Navigate to your Birdi workspace.
Open:
Select your profile icon
Administration
Then select Users
Step 2. Find the pending user
In the Users list:
Locate the user who has not yet completed onboarding
Pending users will display a Resend Invitation option
Step 3. Resend the invitation
Click:
Resend Invitation
A new invitation email will immediately be sent to the user’s registered email address.
The user can then:
Open the email
Complete onboarding
Access the workspace
Important notes
The resend option only appears for users who have not completed onboarding
Users who have already activated their account will not see this option
The invitation will be sent to the original email address entered during invitation
Workspace roles and permissions remain unchanged when resending an invite
Troubleshooting invitation emails
If the user still cannot access the invitation:
Check spam or junk folders -Invitation emails may occasionally be filtered by email providers.
Confirm the email address is correct - Ensure the invitation was sent to the correct user email address.
Ask your IT team to whitelist Birdi emails - Some organisations block automated invitations through security policies.
Try resending again - A fresh invitation link may resolve expired or invalid invitation issues.